The Joy of CX’s biggest search strength is its ability to rank for “customer centric company” on Spotify, giving it a visible entry point for audience intent around customer-centrism. Its clearest missed opportunity is expanding into leadership- and design-intent queries—especially “customer experience leadership,” “customer experience design,” “customer journey stories,” and “improving customer journeys,” where it currently shows no rankings on either platform.
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Keywords the show is winning
Search terms this show already ranks for today.
- affluent customers#22Apple
- customer centric company#29Spotify
- transformation journey midlife#53Apple
- customer centric culture#53Spotify
- joy in business#66Apple
- kpi consultants#70Apple
Keywords the show should own
Listeners are searching these, and the show is a strong match, but it is nowhere to be found.
- customer experience leadershipnot ranking
- customer experience designnot ranking
- client experience designnot ranking
- customer journey storiesnot ranking
- customer experience leadersnot ranking
- improving customer journeysnot ranking
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